FAQs
Find answers to our most frequently asked questions below. If you can't find what you're looking for please contact us and we'll get in touch as soon as possible.
Always burn your candle within sight. Trim the wick to 1/8 inch (3mm) before each lighting. We recommend burning for no more than four hours at a time. Place your candle on stable and heat-resistant surfaces only. Switch up this candle for a new one when only ½ inch of wax remains.
Trim the charred wood off your wick before each burn, never leave your candle under a draft, and play some music and enjoy the vibe.
Each hand-poured candle is made with biodegradable plant-based wax and offers a clean, fragrant burn that will bring a sense of sophistication to any room. We ensure that all of our products are free from toxic chemicals, pollutants, and synthetic fragrances, making them a safe choice for your home, and the environment.
Our candles range from bold, and moderate, to smooth and gentle. Please check the specifications tab to learn more!
Our candles are the perfect choice for any eco-conscious shopper; they're crafted with 100% plant-based wax and NEVER tested on animals.
Our candles are poured in clear, repurposable glass vessels that are filled with 14 oz of wax. With an approximate 80+ hour burn time, these candles are sure to provide an aromatic and cozy experience for any occasion.
Please email us at hello@bklynmoss.com as soon as possible if you would like to update or cancel your order. We’ll do our best to process your request.
Reach out to us at hello@bklynmoss.com, we would love to help!
Your payment method will be charged as soon as your order is accepted and processed.
We accept Paypal, Apple Pay, Visa, MasterCard, American Express, JCB, Discover.
We ship Worldwide. Free shipping offers are limited to the United States.
Please allow 2-4 days for orders to process. We make every effort to reduce the processing time and apologize for any inconvenience caused by the delay.
Orders generally are shipped within 2-4 business days of the order being processed. If you need an order expedited, email us and we may be able to help. As soon as your order ships you’ll receive a shipment notification email with a tracking number.
If your order is shipping to an incorrect address, please email hello@bklynmoss.com as soon as possible.
Unopened and unused merchandise is eligible for return within 30 days of purchase. We welcome you to initiate a return by emailing hello@bklynmoss.com with your order number within 30 days to begin the return process.
Read more about our Returns Policy.